At vip99, we believe the best entertainment starts with good self-control. Online gaming should be a source of fun, not stress. We are here to ensure your experience remains positive and responsible at all times.
Responsible gaming means playing within your means — in terms of time, money, and emotions. At vip99, this isn't just a slogan; it's at the core of how we design our platform and engage with every member.
We understand that most players in Malaysia play purely for entertainment — much like watching a movie or going out for dinner. However, as with any other activity, it is important to know when to stop and how to maintain balance in daily life.
Vip99 provides a range of self-control tools that you can use at any time directly from your account, without needing to contact anyone or wait for approval. Full control is in your hands.
Additionally, we train our support team to identify early signs of problem gambling and provide appropriate assistance with full empathy — without judgment. If you or someone you care about needs help, we're always here.
Most importantly: gambling should never be used as a way to generate income, solve financial problems, or escape from life's pressures. It's entertainment, and we want it to stay that way for every vip99 member.
If you answer "Yes" to any of the questions below, it may be time to talk to someone.
Have you ever felt the need to gamble with more money to get the same thrill?
Do you play to "chase back" money you have lost?
Is gambling causing problems in your relationships, work, or finances?
Do you hide your gambling activity from loved ones?
Do you play longer or spend more than you planned?
National Helpline: 1800-22-9999 (Talian Kasih, free call)
All these tools are accessible directly from your account settings — no approval required.
Set daily, weekly, or monthly deposit limits to control how much money you can add to your account. Limits take effect immediately and can only be decreased right away — increasing a limit requires a 7-day waiting period.
Set the maximum number of hours you want to spend on the platform each day or week. Once the limit is reached, the system will notify you and offer the option to end your session automatically.
Take a short break of between 24 hours and 6 weeks. During the break period, your account cannot be used for gambling, but you can still withdraw any available balance.
If you need a longer break, the self-exclusion option allows you to block access to your account for 3 months, 6 months, 1 year, or permanently. This is the most decisive measure we provide.
View a full summary of your gambling activity including total play time, money spent, and betting patterns over your chosen period. Knowledge is power for making smarter decisions.
Opt out of receiving any promotions, bonuses, or marketing communications from vip99. You can disable all marketing communications at any time through the notification settings in your account.
This process takes less than two minutes and can be completed without contacting our support team.
Go to login page and enter your credentials. Make sure you are using a personal device for security.
Click the profile icon in the top right corner, then select "Settings" or "Account Controls" from the dropdown menu.
Navigate to the "Responsible Gaming" section. You'll see all available self-control options — choose the one that best suits your needs.
Enter your desired limit value and click "Confirm". Limit reductions take effect immediately. Limit increases are subject to a waiting period to protect you.
You will receive a confirmation email for every limit change. Keep these emails for your records. Contact support if you do not receive confirmation within 5 minutes.
Gambling problems can affect anyone, regardless of background or experience. Recognising the signs early is the single most important first step.
Feeling restless or irritable when not gambling. Using gambling to relieve stress, anxiety, or sadness. Feeling guilty after every betting session.
Borrowing money to gamble or pay gambling debts. Selling possessions. Neglecting bills or basic family needs in order to keep gambling.
Hiding gambling activity. Lying to family or friends about time and money spent. Repeatedly trying to stop but failing.
Neglecting work or family responsibilities. Withdrawing from social activities. Relationships with loved ones becoming strained due to gambling.
Admitting that you may have a problem is a sign of strength, not weakness. The bravest first step is asking for help. The vip99 team will not judge you — we are here to help.
You don't have to face this alone. Here are support channels you can reach out to.
Our support team, trained in responsible gaming, is available 24 hours a day, 7 days a week to help you set limits or activate self-exclusion.
Talian Kasih 15999 is operated by the Malaysian Ministry of Women, Family and Community Development — free, confidential, and available 24/7 for counselling and referrals.
Government hospitals across Malaysia provide counselling and treatment services for addiction issues including gambling. Referrals can be made through your nearest health clinic.
A peer support group that holds regular meetings across Malaysia. Their 12-step programme has helped thousands of individuals rebuild their lives.
GamAnon Malaysia provides dedicated support for family members and friends affected by a loved one's gambling — because this problem does not affect just one person.
For long-term self-exclusion requests or sensitive concerns, please contact our team via [email protected] — all communications are handled in complete confidence.
Vip99 doesn't just provide control tools — we actively invest in training programmes to ensure every member of our team understands the importance of responsible gaming and knows how to offer genuine support.
We also voluntarily adhere to international industry standards on player protection, including periodic risk assessments and internal audits of our responsible gaming programme.
We believe a healthy business starts with a healthy player community. When our players game responsibly, everyone benefits — happier families, stronger communities, and a more trusted industry.
This is why we make responsible gaming a priority, not just a checkbox on a compliance list.
Decide how much money you're willing to lose before opening any game. Think of it as an entertainment expense — just like a movie ticket or a dinner out.
Use a clock or your phone's scheduler to remind yourself. When the time is up, stop — regardless of whether you are winning or losing at that moment.
Avoid gambling when you feel sad, angry, or stressed. Negative emotions can cloud your judgment and lead you to make unwise decisions.
This is one of the most dangerous traps in gambling. Accepting losses as part of the game and not trying to "chase them back" is the mark of a mature and responsible player.